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115% Satisfaction Guarantee
Get 115% store credit on your next order!
If you're not satisfied, simply return your item and we'll add an extra 15% to your credit.
Standard Returns
£2.99
Changed your mind
Exchanges
FREE
Different size/colour
Defects & Errors
FREE
Our responsibility
How to return
Easy 3-Step Return Process:
- Start Your Return: Visit our Return Portal and enter your order details
- Print Label: Download and print your prepaid return label (£2.99 fee applies for standard returns, FREE for exchanges)
- Ship It: Pack items securely, attach the label, and drop off at any Royal Mail location
Refunds are processed within 5-10 business days of receiving your return.
Track your return status at our Return Portal. You'll also receive email updates when we receive your return and when your refund is processed. Refunds are issued within 5-10 business days after we receive your items.
Refunds & costs
If you opted for a voucher code during the returns process, it cannot be exchanged for a refund at a later stage.
If you paid with Klarna (pay later), your order is processed via invoice. In this case, we unfortunately cannot provide a voucher code for an exchange.
Damaged or wrong items
We sincerely apologize for any defective products. Please contact us within 10 working days of delivery with photos of the defect. We’ll send a replacement immediately or provide store credit, whichever you prefer. No return shipment is required for defective items.
We apologize for the error. Please contact us immediately with your order number and a photo of the incorrect item. We'll send the correct product right away at no charge and arrange free collection of the wrong item.
Conditions & exceptions
We offer a 100-day return policy with flexible options. Items must be unused, in their original packaging, and in resalable condition. Custom or personalised items cannot be returned unless defective. Standard returns for change of mind incur a £2.99 fee, which covers handling, processing, and quality control. Exchanges for a different size or colour are free, and defective items qualify for a free replacement or store credit without requiring a return shipment.
We cannot accept the following items:
- Used screen protectors
- Shortened or incomplete link bracelets
- Damaged branded packaging
- Items with self-inflicted damage
Yes, if you no longer have our original delivery box or envelope, you can return your product in any other suitable packaging. Please note that this refers to the shipping packaging, not the product’s original box. Make sure to include your details and order number with the return.
On all orders above £35
When ordering before 9pm
Free exchanges, 100-day return policy
Delivered through Royal Mail
On all orders above £35
When ordering before 9pm
Free exchanges, 100-day return policy
Delivered through Royal Mail
