Orders & Delivery

You can find your smartwatch model in your watch settings or on your paired phone by going to Settings > About.

To make it even easier, use our Strap Finder to discover compatible straps for your watch.

Once your order has been dispatched, you'll receive a tracking number via email. You can track your shipment using this number on our delivery partner's website or by using the tracking tool on our Customer Service page. Orders placed before 9 PM (21:00) are shipped the same day.

If you've received an order confirmation by email, your order has been successfully received.

It can sometimes take up to 2 hours for the confirmation email to arrive. Please also check your spam or junk folder.

Once your order has been processed, you can track its status by logging into your account or checking your confirmation email. If available, you will see a tracking number in your order details. You can also use the tracking tool on our Customer Service page for real-time updates and to download your invoice.

If you still haven't received a confirmation email after 2 hours, please contact our chatbot Strappy via the orange chat icon in the bottom right corner.

Your order status in the tracking tool will show as: Pending (your order has been received and is awaiting processing), Processing (we're preparing your order), or Shipped (your order is on its way to you). Check your email for the latest updates or log into your account for more details.

Delivery times can vary due to courier schedules. If your package shows as "out for delivery" but hasn't arrived, please allow until the end of the business day. If it doesn't arrive within the estimated timeframe, contact us and we'll investigate with our courier.

Sorry to hear that your order hasn’t arrived yet. Please reach out to us by email or contact our chatbox Strappy via the orange chat icon in the bottom right corner, so we can look into this for you.

We offer free standard delivery on all UK orders over £35. For orders below £35, standard delivery is just £0.99.

UK Delivery (Royal Mail):

• Order before 9 PM (21:00), dispatched same day
• Estimated delivery: 2-4 working days
• Free delivery on orders over £35
• £0.99 for orders under £35
• No delivery on Sundays

If your order has not been shipped yet, it may still be possible to change your delivery address.

Please select the option “Change delivery address” in our chatbox Strappy via the orange chat icon in the bottom right corner. We will check your order and confirm if the change can be made.

If your order has not been shipped yet, it may still be possible to cancel it. Please select the option “Cancel order” in our chatbox Strappy via the orange chat icon in the bottom right corner. We will review your request and confirm if cancellation is possible.

We currently ship to selected countries within Europe through our local webshops.

Please order from the webshop that serves your delivery country:

• United Kingdom, Ireland, and the Isle of Man: Smartwatch-straps.co.uk
• Germany, Austria, and Switzerland (DACH region): Smartwatcharmbaender.de
• Netherlands and Belgium: Smartwatchbanden.nl
• France and Luxembourg: Braceletsmartwatch.fr
• Spain, including the Spanish mainland, the Canary Islands, and the Balearic Islands: Correasmartwatch.es

At this time, we do not ship to countries outside Europe or to overseas territories, including the Falkland Islands, Bermuda, Saint Helena, and the French overseas departments and territories (DOM-TOM).

Orders placed for delivery outside our supported shipping regions may be cancelled. We cannot be responsible for delays, losses, customs charges, taxes, or other fees associated with deliveries outside our authorized shipping areas.