Orders & Delivery
My Order
Once your order has been dispatched, you'll receive a tracking number via email. You can track your shipment using this number on our delivery partner's website. Most orders are shipped within 1-2 business days.
You can check your order status by logging into your account or checking the confirmation email we sent you. If your order has been processed, you'll see a tracking number in your order details.
Your order status can be: Processing (we're preparing your order), Dispatched (on its way to you), or Delivered (successfully received). Check your email for the latest updates or log into your account.
Delivery
We offer free standard delivery on all UK orders over £20. Standard delivery takes 3-5 business days. Express delivery (1-2 business days) is available for £4.99.
Standard delivery: 3-5 business days. Express delivery: 1-2 business days. International orders: 7-14 business days depending on destination. You'll receive an estimated delivery date in your confirmation email.
Delivery times can vary due to courier schedules. If your package shows as "out for delivery" but hasn't arrived, please allow until the end of the business day. If it doesn't arrive within the estimated timeframe, contact us and we'll investigate with our courier.
Payment
Payment Methods
We accept all major credit and debit cards, digital wallets, and buy-now-pay-later services. All payments are processed securely through our encrypted payment gateway.
Yes, absolutely. We use SSL encryption and PCI-DSS compliant payment processing to ensure your payment information is completely secure. We never store your full card details on our servers.
Payment declines can happen for several reasons: insufficient funds, incorrect card details, or security checks by your bank. Please verify your information and try again, or contact your bank if the issue persists.
Invoices & Receipts
An invoice is automatically sent to your email after your order is placed. You can also download it from your account order history. If you need a VAT invoice, please contact our customer service team.
Returns & Problems
We offer a 100-day return policy with flexible options. Review the costs below and choose the support path that fits your needs.
Return Costs & Options
£2.99
Standard Returns
Changed your mind
FREE
Exchanges
Different size/color
FREE
Defects & Errors
Our responsibility
Need to Start a Return or Report an Issue?
Choose the support path that matches your situation:
110% Money-Back Guarantee
Get your money back + 10% extra!
We're so confident in our products that we offer a 110% refund if you're not satisfied. Simple 3-step process: register online → post back → get refund + bonus
Returns Policy
We offer a 30-day return policy. Items must be unused, in original packaging, and in resalable condition. Custom or personalized items cannot be returned unless defective.
Easy 3-Step Return Process:
- Start Your Return: Visit our Return Portal and enter your order details
- Print Label: Download and print your prepaid return label (£2.99 fee applies for standard returns, FREE for exchanges)
- Ship It: Pack items securely, attach the label, and drop off at any Royal Mail location
Refunds are processed within 5-7 business days of receiving your return.
Start Return NowTrack your return status at our Return Portal. You'll also receive email updates when we receive your return and when your refund is processed.
Problems with Your Order
We sincerely apologize for any defective products. Please contact us within 7 days of delivery with photos of the defect. We'll send a replacement immediately or provide a full refund - whichever you prefer. Return shipping is completely free for defective items.
We apologize for the error. Please contact us immediately with your order number and a photo of the incorrect item. We'll send the correct product right away at no charge and arrange free collection of the wrong item.
About Us
Smartwatch-straps.co.uk
Smartwatch-Straps.co.uk is the brainchild of three mates: Bart, Jan-Willem, and Jeffrey, who share a genuine passion for technology, gadgets, and brilliant accessories. What began as a modest side project has blossomed into an international operation shipping to 10 countries worldwide with over 500,000+ orders delivered!
Our Journey
It all started when Bart launched an online shop as part of his university coursework. Jan-Willem was keen to get involved from day one. After finishing their day jobs, the pair would dash back to Bart's attic to pack and dispatch that day's orders, often working well into the evening.
Jeffrey came aboard as the business was really finding its feet. With orders steadily increasing, it became clear this was more than just a side hustle. By 2019, demand had grown so much that we opened our first proper business premises.
The business has continued to thrive, now processing thousands of orders daily. What started in Bart's attic has grown into a proper company with over 50 dedicated team members, all committed to delivering exceptional customer service.
Our Team Today
From our modest beginnings in a student attic to our modern headquarters, our commitment to excellence and customer satisfaction remains at the heart of everything we do.
Contact Us
Frequently Asked Questions
Use our order lookup tool on the Orders & Delivery page. Enter your order number and email address to view your complete order details and tracking information in real-time.
Visit our Return Portal to start your return or exchange. Returns cost £2.99, but exchanges are completely FREE!
Standard delivery: 3-5 business days. Express delivery: 1-2 business days. International orders: 7-14 business days depending on destination. You'll receive tracking info once your order ships.
We accept Visa, Mastercard, American Express, PayPal, Klarna, Apple Pay, and Google Pay. All payments are processed securely with SSL encryption.
Contact us immediately using the form below with your order number and photos of the defect. We'll send a replacement right away or provide a full refund. Return shipping is FREE for defective items.
Need Quick Help?
Chat live with our customer care team for instant answers
Need More Help?
Send Us a Message
We aim to respond within 24 hours during business days
Contact Information
Customer Service Hours
Monday - Friday: 9:00 AM - 6:00 PM
Saturday - Sunday: Closed
