Fitbit Warranty & Lifespan: What UK Shoppers Need to Know

In the UK, even though there’s no fixed statutory warranty duration, every consumer is entitled to a product that lasts as expected. Laws like the Consumer Rights Act 2015 ensure that if your Fitbit fails prematurely, you're eligible for a free repair or replacement.

Fitbit Manufacturer’s Warranty

Fitbit provides a 1-year limited manufacturer’s warranty in the UK. This covers defects in materials and workmanship but excludes accidental damage, wear and tear, or damage from improper use or unauthorised repairs :contentReference[oaicite:1]{index=1}. If a replacement unit is issued, its warranty lasts for the remaining original warranty period or 30 days (whichever is longer) :contentReference[oaicite:2]{index=2}.

UK Consumer Law Protections

Under the Consumer Rights Act 2015, anyone in England or Wales has up to 6 years (and 5 years in Scotland) to make a claim in court if goods don’t meet the expected quality, fitness for purpose, or contract description :contentReference[oaicite:3]{index=3}.

• If a product is faulty within 30 days of purchase, you can demand a full refund.
• After 30 days, you may request a repair or replacement.
• If repair or replacement fails or is impractical, you can ask for a price reduction or full refund :contentReference[oaicite:4]{index=4}.

Fitbit Models & Warranty Terms

• European consumers receive 1 year manufacturer warranty from Fitbit, plus up to 6 years of statutory protection under UK law :contentReference[oaicite:5]{index=5}.
• This warranty does not extend to refurbished devices (which may have a shorter warranty) or launched outside the UK/EU.

How Long Does a Fitbit Last?

Based on user reports and typical usage:

• Average lifespan: around 4 years. Some users report much longer!
• Bands: usually last about 1 year under regular wear.
• Battery: up to 10 days per charge, depending on model.

What to Do If Your Fitbit Fails

1. Contact the retailer or Fitbit support with proof of purchase and a clear description of the issue.
2. If within 30 days of purchase, you may request a refund, repair, or replacement.
3. Between 30 days and 6 years, you still have legal rights to a repair, replacement, price reduction, or refund, depending on the situation.
4. If Fitbit replaced your device, the new unit’s warranty lasts for the rest of the original period or 30 days—whichever is longer :contentReference[oaicite:6]{index=6}.
5. For faster resolution, consider contacting Fitbit via social media for a quicker response.

Summary of Rights & Warranty

Coverage	Duration
Fitbit Manufacturer’s Warranty	1 year from purchase
Statutory Consumer Rights	Up to 6 years (5 years in Scotland)
Replacement Unit Warranty	Remainder of original warranty or 30 days (whichever is longer)

If your Fitbit fails prematurely, remember you’re protected by both Fitbit’s warranty and UK consumer law. Use whichever gives you the best remedy.

Sources: Fitbit documentation, UK Consumer Rights Act 2015, Citizens Advice